Edgepoint+ Frequently Asked Questions(FAQ)
Q
How secure is the pulled data from hackers/intruders?
A
The native user or the organization that purchased the license is wholly responsible for securing their data within their IT infrastructure. However, Edgepoint Software has implemented top-notch security tools and measures.
Q
How long is the data stored and where?
A
For as long as the license/subscription is active.
Q
What data protection regulations and policies does Edgepoint comply with?
A
Edgepoint compiles with the following regulations: General Data Protection Regulation (GDPR), and Protection of Personal Information Act (POPIA)
Q
Who should I contact for any credential/login issues?
Q
Can my license be reused on another machine?
A
No, one license per machine/device.
Q
Can I export my dashboard report into other formats?
A
Not now. We are working on supporting this requirement
Q
What is the data refresh rate time in terms of real-time data monitoring?
A
It varies between 60 seconds and 20 minutes, depending on the customer’s preference.
Q
Who owns the data that is pulled and collected from my machine?
A
The data is wholly owned by the native user and the organisation. We are presenting the app as a tool to enable personal/private cloud storage.
Edgepoint Frequently Asked Questions(FAQ)
Q
How do I install the application?
A
To install the application, you need to visit the website and download the executable file, or you will receive a
link through an e-mail from the person who want to share a session with you. Upon downloading the EXE file on
your local computer, you will be able to follow the instructions towards installation.
Q
What are the system requirements?
A
The Edgepoint Software app is currently available for Windows operating system. The requirements for your
system is just Windows 7, windows 8, Windows 8.1,Windows 10 and 11
Q
How do I activate my license?
A
Upon activating your account as a demo user, you will be prompted to select your license (pay-per-user) account
option.
Q
What are the main features?
A
The main features of Edgepoint Software app are Save the session, save and close share a session, open or launch a session, share a session with another user. You can open information from a save session from any computer or
device that has the Edgepoint Software app installed on it.
Q
How do I share a saved session to my business
associates?
A
You will need to open the Edgepoint app, then enter the e-mail address of the user that you want to share the
session with. Thereafter you will need to select one of your saved sessions. This will be followed by an audit process whereby you will select the actual applications or windows that you wish to share.
Q
How can my colleague access the saved session I
have shared?
A
The other user will receive a notification that a new session has been shared with them. They will then either
open the app and access the shared session content, or if they are unregistered, they will receive an email that
prompts them to download and install the Edgepoint app before they could access the shared session content.
Q
Will my data be preserved during an upgrade?
A
Yes, both your data and login credentials will be preserved after you installed an upgraded version.
Q
How can I contact support for further assistance?